Refund Policy

Refund Policy – ScentVault

Due to the nature of our products, all sales are final.

Scentvault sells digital products and digital services, which are delivered immediately after purchase. Once a digital product has been accessed, downloaded, or delivered, it cannot be returned or refunded.

No Refunds

We do not offer refunds, returns, or exchanges for:

• Digital downloads
• Digital access links
• Digital resources
• Consulting or informational digital products

This policy applies regardless of whether the product was used, accessed, or downloaded.

Exceptions

Refunds may only be considered at our sole discretion if:

• The product was not delivered due to a verified technical error on our end, and
• The issue cannot be resolved by re-delivery or support

Proof may be required to review any exception request.

Chargebacks & Disputes

By completing a purchase on Scentvault, you agree not to file a chargeback for delivered digital products. Any unauthorized chargebacks may result in account restriction and loss of access to purchased materials.

Contact

If you have any questions about this policy or experience an issue with your order, please contact us at:

Email: backstocked1@gmail.com (We're actually respond to queries!)

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